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Knowledge Base
Our knowledge base is here to help! We are consistently adding more articles to this resource.
- Troubleshoot common issues quickly and efficiently
- Understand all the resources you have available, such as the Partner Portal
- Learn by doing: follow the step-by-step tutorials
Troubleshooting
To see more articles, click on the Browse all link at the bottom of the category.
Reservation Issues
- RTB instead of IB
- Alteration is failing
- Guest gets error when trying to book
- Reservation confirmed with price discrepancy
- Reservation not imported
- Missing payout
- Reservation confirmed on unavailable dates
- Restrictions not respected
- Guest details missing
Listing Issues
- Location is incorrect
- Listing was unlisted and cannot be reactivated
- Update returns a 403 error or a 404 error
- Price is incorrect
- Availability is incorrect
- Listing not visible in the Airbnb website
Issues Publishing Listings
- New listing rejected when published
- Can't publish due to prohibited area
- Listing not in compliance with local regulation requirements
- Merging a listing on the Sync Page duplicates the listing
- Existing listing missing from the sync page
XML Specific Errors
- Photos did not update
- Document URI already taken
- Incorrect content
- Root-cause for some synchronization errors
Access from Airbnb.com
- What can be changed for limited sync listings
- Pricing edits available from Airbnb.com
- Bulk editing of cancellation policies
- Bulk editing of long-term stay discounts
- The API can process Team invitations, but Teams must be created and configured on Airbnb.com
General Troubleshooting
- Use the API Explorer to help you generate and test requests.
- Review the error manual for common causes of response errors
- Use only supported locales and supported currencies.
- Do not use any deprecated parameters
- Be aware of all rate limits
Partner Resources
Resources to support your application and integration beyond the core API documentation
The Partner Portal
- The Errors diagnostic dashboard
- The Listings diagnostic dashboard
- The Reservations diagnostic dashboard
- Set up the Partner Support Portal
- Manage Partner Portal Teams .
Best Practices
- REST: Optimize the POST request to the Listings API
- Integration Health Maintenance
- Guidance for filing a Support Request
